Legal notice
The following conditions for PET-Magic’s online sales are provided under Japan’s Act on Specified Commercial Transactions.
| Seller | ZHENG MENGZE |
|---|---|
| Trading name | PET-Magic |
| Person responsible for operations | ZHENG MENGZE |
| Business address | Disclosed without delay upon request. Please request it through our contact form. |
| Phone number | Disclosed without delay upon request. Please request it through our contact form. |
| Inquiries |
Contact form We usually aim to reply within 2–3 business days. |
| Prices | Tax-inclusive prices are displayed on each product page. |
| Charges other than the product price | Shipping within Japan is ¥1,200 to Hokkaido and Okinawa and ¥800 to other regions, including tax. Shipping within Japan is free when the product subtotal is ¥5,000 or more. International delivery is limited to eligible countries and regions in Asia and the Middle East, excluding China, and costs US$30 per order. The free-shipping threshold for Japan does not apply to international delivery. We do not ship to China or to countries and regions outside Asia and the Middle East. Customs duties, import taxes, and customs clearance fees may apply separately. Please check eligible destinations and the converted shipping charge at checkout. |
| Payment methods | You may use the credit cards and other payment methods displayed at checkout. |
| Payment timing | Payment is confirmed when you place your order. The actual debit timing depends on your payment provider’s rules. |
| Dispatch timing | We begin preparing your order after confirming payment and dispatch within 10 days, depending on stock availability. Please check the product page or the information provided after ordering for the expected dispatch date. Preorders, special-order items, and large B2B orders are handled individually. |
| Returns, exchanges, and cancellations | See our refund policy for conditions and procedures. We cover return shipping for defective, damaged, or incorrectly delivered products. |
| Quantity limits | Individual conditions on product pages, including stock quantities, purchase limits, and B2B sales terms, apply where specified. |
We will update this page when the information changes. Last updated: October 17, 2026