Privacy policy

PET-Magic (“we,” “us,” or “our store”) handles personal information as needed to operate our online store and related services, and manages it appropriately in accordance with applicable laws.

Information we collect

  • Name, address, phone number, email address, and membership information
  • Order details, payment status, delivery information, and records of returns and inquiries
  • Browsing history, device information, IP addresses, and identifiers such as cookies
  • Information you provide for campaigns, surveys, B2B applications, and similar purposes

Payment information such as credit card numbers may be handled by our payment providers rather than stored directly by us.

How we use information

  • Accepting orders, verifying identity, processing payments, shipping, and handling returns and refunds
  • Providing member accounts, points, membership tiers, and B2B services
  • Responding to inquiries and sending important notices
  • Improving our products, services, content, and ease of use
  • Preventing and investigating misuse, security issues, and violations of our terms
  • Complying with legal obligations
  • Sending product information, campaigns, and advertising where you have given consent

Sharing with external service providers

We may allow Shopify, which provides our store platform, payment providers, shipping companies, and providers of cloud, analytics, customer support, advertising, and other services to process information as necessary for their work. We may also provide information where required by law, necessary to protect rights, or with your consent.

Service providers may process information outside your country. We handle information with regard to applicable laws and each provider’s contractual and security safeguards.

Cookies and analytics

We use cookies and similar technologies to maintain login sessions and carts, provide website functions, understand usage, and measure advertising performance. You can restrict cookies through your browser settings, although some functions may become unavailable.

Customers in applicable regions may be able to opt out of certain data sharing through Your privacy choices.

Retention and security

We retain personal information for as long as needed to fulfil transactions, meet legal retention requirements, resolve disputes, and maintain security. We take reasonable safeguards against unauthorized access, disclosure, alteration, loss, and similar risks. However, we cannot guarantee the complete security of transmission or storage over the internet.

Requests for access, correction, or deletion

Subject to applicable laws, you may request access to, correction of, restriction of use of, or deletion of your personal information. We may request additional information to verify your identity. Please submit requests through our contact form.

Information about minors

Minors should obtain a parent or guardian’s consent where required before purchasing products or registering as members. If we become aware that we have obtained a minor’s information without the required consent, we will take appropriate action.

Changes and inquiries

We may update this policy in response to changes in laws, services, or how we handle information. We will clearly announce significant changes on this website.

For inquiries about this policy or how we handle personal information, please use our contact form.

Last updated: September 6, 2026