Shipping policy
This policy explains the basic process from ordering to delivery. Please check the destination, shipping charge, and order details shown at checkout before placing your order.
Shipping rates and destinations
| Within Japan | ¥1,200 to Hokkaido and Okinawa and ¥800 to other regions, including tax. Shipping is free when the product subtotal is ¥5,000 or more. |
|---|---|
| International delivery | Shipping to eligible countries and regions in Asia and the Middle East, excluding China, costs US$30 per order. The free-shipping threshold for Japan does not apply to international delivery. Any customs duties, import taxes, customs clearance fees, or similar charges are generally the recipient’s responsibility. |
We do not ship to China or to countries and regions outside Asia and the Middle East, such as the United States. Please check eligible destinations and shipping charges at checkout. If you pay in a currency other than US dollars, the converted shipping charge will be shown at checkout.
Dispatch and delivery
- We begin preparing your order after confirming payment and dispatch within 10 days, depending on stock availability.
- Please check the product page or the information provided after ordering for the expected dispatch date.
- Preorders, special-order items, and large B2B orders may have different dispatch schedules from standard orders.
- We will email tracking information to your registered email address after dispatch.
Orders containing multiple items
Items may ship separately if they are stored in different locations or arrive in stock at different times. If split shipments involve any additional shipping charges, we will inform you in advance.
Address changes and redelivery
- Before shipping preparation begins, please request changes through our contact form and include your order number.
- After dispatch, contact the carrier listed in your tracking information directly.
- You may be responsible for redelivery costs caused by an incorrect address, an extended absence, or refusal of delivery.
Delays, damage, or missing deliveries
Delivery may be delayed by weather, traffic, customs clearance, or carrier operations. If your order arrives damaged, contains incorrect items, or has items missing, please contact us as soon as possible with your order number and photos showing the condition of the items.
For return and exchange conditions, see our refund policy.