Refund policy

If you wish to return or exchange a product, please contact us with your order number and the reason before sending it back.

Within 30 days of deliveryThis is the request period for change-of-mind returns.
Contact us firstWe cannot accept items sent back before approval.
Defective or incorrect itemsAfter verification, we will arrange a return or exchange at our expense.

Change-of-mind returns

Please submit your request within 30 days of delivery. Items must meet all of the following conditions:

  • Unused, unworn, unopened, and in the same condition as when they arrived
  • All tags, accessories, instructions, and original packaging included
  • Information that confirms your purchase, such as an order number

You are responsible for return shipping. Original shipping charges, customs duties, payment processing fees, and similar costs are not refundable unless required by law.

Items that cannot be returned

  • Opened or used shampoos, conditioners, and skin or ear care products
  • Brushes, feeding and drinking supplies, clothing, and similar items that cannot be resold for hygiene reasons
  • Items scratched, soiled, damaged, or affected by odors while in your possession
  • Personalized items, made-to-order products, and gift cards
  • Sale items returned for change-of-mind reasons

Defective, damaged, or incorrect items

Please contact us as soon as possible after delivery with your order number and photos showing the condition of the item. After reviewing the details, we will explain the available exchange, replacement, or refund arrangements. We will cover return shipping where the issue is our responsibility.

How to request a return

  1. Use our contact form to provide your order number, the item, and the reason for return.
  2. We will confirm eligibility and provide the return address and instructions.
  3. Return the item according to our instructions.
  4. After inspecting the returned item, we will contact you about the exchange or refund.

We provide the return address individually after accepting your request. Returns sent without approval or with shipping charges payable on delivery may not be accepted.

Exchanges, cancellations, and refunds

If a replacement is out of stock, we will issue a refund. If you would like a different product or size, you may need to place a new order after completing the return.

We will accommodate cancellation requests before shipping preparation where possible. Once shipping preparation begins, we may be unable to cancel your order.

After a refund is approved, we aim to process it to the original payment method within 10 business days. Your card issuer or financial institution may require additional time to reflect the refund.

This policy does not limit your rights under applicable law.